Privacy Policy

Effective Date: January 1, 2024

RTU Tracker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company information and job title
• Account credentials and authentication data
• Payment and billing information
• Property and equipment data you enter into our system

Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log files and analytics data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and manage your account
• Send you important updates and notifications
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Email and communication services
• Analytics and monitoring services

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process, subpoenas, or court orders
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Secure data centers and infrastructure

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as fraud prevention and security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can access and export your data through your account settings or by contacting us.

Correction and Deletion

You can update or delete your information through your account or by contacting our support team.

Communication Preferences

You can opt out of marketing communications by following the unsubscribe instructions in our emails or updating your account preferences.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Types of Cookies We Use:

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand how you use our services
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: