Help Center

Find answers to common questions and learn how to get the most out of RTU Tracker.

Browse by Category

Find detailed guides and tutorials organized by topic.

4 articles

Getting Started

Learn the basics of RTU Tracker

  • • Setting up your first property
  • • Adding RTUs to your inventory
  • • Understanding warranty tracking
  • • Setting up preventive maintenance schedules
4 articles

Property Management

Manage your commercial properties

  • • Adding and editing properties
  • • Property dashboard overview
  • • Managing multiple locations
  • • Property reporting and analytics
4 articles

RTU Tracking

Track and manage your rooftop units

  • • RTU specifications and details
  • • Warranty expiration alerts
  • • Equipment age and lifecycle
  • • RTU status management
4 articles

Service Records

Maintain complete service history

  • • Creating service records
  • • Tracking parts and labor costs
  • • Managing vendor information
  • • Service record reporting
4 articles

Document Management

Organize warranties, invoices, and photos

  • • Uploading documents
  • • Document categories and types
  • • Finding and organizing files
  • • Document sharing and access
4 articles

Reporting & Analytics

Generate insights and reports

  • • Equipment inventory reports
  • • Maintenance cost analysis
  • • Warranty status reporting
  • • Custom report generation

Frequently Asked Questions

Quick answers to the most common questions about RTU Tracker.

How do I add my first RTU?
Go to Properties, select your property, then click "Add RTU". Fill in the equipment details like brand, model, serial number, and install date. Don't forget to add warranty expiration dates!
Why am I not receiving warranty alerts?
Check that you've entered warranty expiration dates for your RTUs and that your email preferences are set to receive alerts. Alerts are sent 90 days before expiration by default.
Can I import my existing RTU data?
Yes! Go to the Import page and upload your Excel file. We support standard formats and can help you map your data correctly. The import typically processes within 24 hours.
How do I set up preventive maintenance schedules?
From an RTU detail page, click "PM Schedules" and create a new schedule. Set the frequency (quarterly, semi-annual, etc.) and we'll remind you when maintenance is due.
What file types can I upload for documents?
You can upload PDFs, images (JPG, PNG), and common document formats. We recommend PDFs for warranties and invoices, and photos for equipment nameplates and installation pics.
How do I generate reports for insurance or sales?
Go to Reports and select the type of report you need. You can generate equipment inventories, maintenance histories, and warranty status reports. All reports can be exported to PDF or Excel.

Need More Help?

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Video Tutorials

Watch step-by-step video guides for common tasks.

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Documentation

Detailed technical documentation and API references.

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